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Policies

The sanctuary runs on clarity, not fine print. These policies exist to protect both the guest and the practice.

Deposits

Day sessions: 100% at booking.

3–5 day retreats: 50% non-refundable to lock dates; balance 14 days before the boat.

Whole-island buyouts: 50% non-refundable; balance 30 days before the boat.

Payments

Payment is never taken on the application form. Once your request is approved, a secure payment link is sent to you by email — by card or mobile money — for the deposit, with the balance due as set out above. International wire transfer is available on request.

Deposits and balances are handled through the same secure link flow, so there is one consistent way to pay and one receipt. If a payment does not complete, the sanctuary is notified and we write to you rather than assuming it went through.

Cancellation

30+ days before arrival: Deposit becomes a 12-month credit toward a future stay.

14–29 days before arrival: 50% of total retained.

Less than 14 days: Non-refundable. 50% credit only for documented medical emergency.

No-show or early departure: No refund.

Sanctuary Rules

  • Observe a digital sunset: phones must be silent in the Lake House, none in the cave
  • Please do not litter; carry what you bring, respect the land
  • No harming plants or animals
  • Fire and cave sessions are guided only, and you must never enter alone
  • Shoes off on sacred ground
  • No photography inside the cave or shrines
  • No alcohol or recreational drugs
  • Long-leg coverings required on sacred ground

Female-Visitor Food Protocol

As a house and cultural rule, female visitors do not eat chicken or eggs while at the sanctuary. This is a traditional protocol. It is stated plainly here and on the application form.

Safety & Privacy

Guest information is kept private and never shared. We do not sell, rent, or distribute your data to any third party. Application details are used solely to prepare for your stay and are retained only as long as necessary.

The sanctuary does not provide medical or emergency services. If you have severe allergies, mobility limits, or mental health conditions, disclose them on the application form so we can prepare.

Disclaimer

Sessions here are traditional, energetic, and artisanal. They complement and do not replace medical or psychiatric care. The sanctuary does not provide emergency or clinical services.

Photography and recording are not permitted inside the cave or shrines.